Product updates
Take control of your team's notifications
In this release, you can now:
Set notification rules once and roll them out to your whole team in seconds.
What you'll love about this new functionality
Have confidence every member of your team is receiving the right notifications. With organization notification preferences, you set the right defaults once and push them out to everyone in seconds. If you're on an Enterprise plan, you also get the ability to control which notifications your team can and can't edit, so the alerts that matter most always get through.
With the new Organisation Notification Preferences, you can now:
Start every new team member on the right foot. Set your organisation's default notification preferences so new team members are configured from day one. No manual setup required or noisy inboxes.
Manage your whole team's settings in one go. Getting feedback about too many notifications? Bulk update everyone’s preferences at once instead of fixing them individually.
Enterprise plan: Make sure important alerts are never turned off. Define and enforce notification settings for your teams so they don’t miss critical communications for your business.
How to get started with the new release
Organization notification preferences is available to SafetyCulture customers on Premium or Enterprise plans.
To learn more read our support article.
For any additional support, contact our Support Team or your Customer Success Manager.
Hi SafetyCulture team,
We're writing to log a significant issue introduced in today's update, which has removed the ability to copy images when duplicating an inspection report.
We understand this was intended to resolve a bug where deleting a duplicated report could sometimes delete images from the original. We never experienced this issue, however, this fix creates a larger problem for our account that directly impacts daily operations.
Our use case: We're a building inspection company. One of our most common inspection types requires duplicating a previous report, as we're revisiting a site to review defects from the initial inspection. All defects are documented via photos in that report and are required in the duplicated report to be able to complete the inspection. Duplicating without images makes the process unworkable.
Impact so far: We had no advance notice of this change. Inspectors arrived onsite today to find their reports had no images. Our team spent three hours manually uploading them and we're facing the same again tomorrow, Friday, and beyond until a resolution is in place.
Our requests:
Roll back this change and address the original bug through a less disruptive method.
If a rollback isn't possible, provide an interim workaround to restore images in duplicated reports.
The original bug was not something we ever encountered in practice. The current fix, however, is costing us significant time every day.
Please treat this as urgent. We look forward to your response.
Link documents across your work and track acknowledgments
In this release, you can now:
Embed files in training courses
Link critical documents directly into your course slides so teams always learn from the most up-to-date information.Share file updates via Heads Up
Attach a document to a Heads Up in a few clicks to let your team know when something important has changed.Track acknowledgments
See who has acknowledged each document version, whether they completed it through a course or a Heads Up.Sync SharePoint documents automatically
Use our SharePoint partner integration to sync approved documents into SafetyCulture, keeping frontline teams up to date without manual uploads.
What you’ll love about this new functionality
You can now connect your documents directly to the tools your team already uses for learning and communication so the right information reaches the right people, every time.
Choose the right format for every update
Add SOPs and manuals into structured training when deeper learning is needed. Share quick policy changes through Heads Up and track who's seen them.Avoid double handling
Manage files once in Documents and reuse them across Training and Heads Ups. If SharePoint is your source of truth, changes sync straight into SafetyCulture without manual uploads or outdated copies.A clear audit trail
Acknowledgments are recorded against each document version, making compliance checks and reviews easier.
How to get started with the new release
Linking documents to courses and Heads Ups is available now for all teams. Check out our support articles to get going:
The SharePoint integration by SyncEzy is available for Premium and Enterprise customers in the integrations tab in SafetyCulture. For additional support, contact SyncEzy directly. Please note that partner integrations are not managed by SafetyCulture.
Strengthen your team’s knowledge retention with spaced repetition
In this release, you can now:
Keep your teams confident and consistent in how they apply training. Spaced repetition helps users review and reinforce what they’ve already learned through short, targeted quizzes over time.
What you’ll love about this new functionality:
Based on the SM-2 interval algorithm, spaced repetition directly combats the forgetting curve by creating automated, personalized follow-up quizzes pulled from a user's existing courses, lessons, or slides.
Users who struggle with certain topics will see them more often until they fully understand the material, ensuring knowledge is reinforced effectively and consistently.
Key benefits:
Effective Reinforcement: Spaced repetition combats the forgetting curve with automated, personalized follow-up quizzes pulled from a user’s existing lessons or slides.
Targeted Learning: Questions are based on what each user has already seen, so they review what really matters.
Clear Visibility: A new analytics dashboard helps you track engagement and spot where knowledge is sticking.
How to get started with the new release:
Spaced Repetition is available in Training for Premium or Enterprise organizations, read our support article for more information.
Build investigations that capture the right details every time
In this release, you can now:
Tailor investigation categories to match the different scenarios your team manages such as incident investigations, quality issues, HR cases, and more. For each category, you can add the specific detail fields you want teams to complete, ensuring consistent data capture across similar types of investigations.
What you’ll love about this new functionality:
Categories give you the flexibility to design investigation templates that reflect the specific processes, compliance needs, and data requirements across your organisation.
By standardising how information is recorded, teams can work more consistently, review cases more efficiently, and unlock clearer, more actionable insights from every investigation.
Key benefits:
Capture consistent, high-quality data: Ensure investigations include the right context and information for effective follow-up.
Support every type of investigation: Build tailored categories so workflows across safety, quality, HR, and more get the structure they require.
Unlock clearer insights and better reporting: Filter, sort, and export investigations using your custom fields to improve analysis and decision-making.
How to get started with the new release:
Investigation detail fields are now available to all teams. Configuring multiple investigation categories is available for Premium or Enterprise organizations. Read our support article for more information.
Tailor your team’s navigation
In this release, you can now:
Set up your team’s navigation – Choose which features appear across web and mobile and set one layout for everyone to keep things consistent.
Keep rarely used features handy – Features you don’t select stay in the More menu, so they’re still accessible when needed.
Apply changes instantly – Once saved, your updates roll out automatically. Everyone gets notified so no one misses a beat.
What you’ll love about this new functionality
Prioritize the features that matter to your team so they spend less time searching and more time getting things done.
Key benefits
Surface everyday tools - Put the features your team uses most front and center so they can find what they need faster.
Reduce distractions – Move rarely used features out of plain sight so people stay focused on their work.
Manage with ease – Select, reorder, and update the navigation in just a few clicks.
How to get started with the new release
This update is now available for teams on Premium and Enterprise plans.
Go to your organization settings, scroll down to Navigation, and click Edit.
Read our support article for information on getting started.
📣 Help shape what comes next
We’re looking to speak with customers who need navigation to do even more — like hiding rarely used features completely or setting up different layouts for different roles.
If that sounds like you, we’d love to hear your thoughts.
👉 Book time with Ed Wyllie to share your needs and help shape the next stage of Navigation.
Keep documents current with clear accountability
In this release, you can now:
Assign document owners – Assign owners (an individual or a group) to every document so everyone knows who's responsible for keeping it accurate and up to date.
Manage owners in bulk – Save time by adding, removing, or replacing owners across multiple documents at once.
Set expiry dates and notify owners – Add expiry dates to help manage documents over time. Owners are notified when documents are updated, expiring or expired, helping them keep everything current.
Filter by owner or expiry – Quickly find what you need by filtering documents based on who owns them or when they expire.
See when information’s out of date – A clear banner appears when you open an expired document, so you know when information may no longer be current.
What you’ll love about this new functionality
You can now keep every document accurate and up to date without manual follow-up. Clear ownership, expiry dates, and reminders make it easy to stay on top of compliance while giving your teams confidence they’re working with the latest information.
Key benefits:
Always current and compliant – Assign clear ownership, set expiry dates and receive reminders so critical files like SOPs, policies, and SWMS stay up to date.
Save time on admin – Bulk updates, filters and notifications reduce manual work so you can focus on keeping documents accurate and compliant.
Confidence when it counts – Frontline teams can trust that they have the right information at the moment they need it — essential for safety, quality, and compliance.
How to get started with the new release
This update is now available for all teams. Read our support articles for information on getting started with document owners, expiry dates and filters.
It would be great if Documents could be included in Analytics. I'd like to know if a site is updating their expired files and a percentage how many are valid verses out of date. I can use this as a leading KPI to measure a site's H&S performance.
Super excited about this feature! We already have revision numbers for our documents, so a big concern for me in switching over is the loss of our current revision numbers. Is there a plan in the future to allow manually changing the revision number, perhaps when the file is initially uploaded only?
Stay in control of contractor compliance
In this release, you can now:
Prequalify contractors – Request, collect and approve company documents faster with optional review steps to stay compliant.
Delegate document management – Assign a key contact at each company to upload and maintain records, with automatic reminders keeping everything up to date.
Tailor onboarding – Set site-specific requirements like licences, safety courses and inductions so contractors arrive ready to work.
Simplify self-enrolment – Let contractors enrol via a link or QR code and complete inductions on their phone.
Assign onboarding to guest seats – Enable contractor onboarding for guest seats so workers can complete inductions for free*
Track progress in real time – See what’s complete, what’s missing and who’s site-ready — all in one place.
Spot compliance risks fast – Get instant visibility of expired, expiring, or pending documents so you can stay audit-ready.
Cut admin with contractor self-service – Contractors update their own records and receive renewal reminders automatically.
*Limited-time free access period
What you’ll love about this new functionality
You can now manage the entire contractor lifecycle — prequalify, onboard, and monitor — all in one place. No chasing documents or switching between tools. You’ll save time, stay compliant, and get contractors on site faster.
Key benefits:
Always audit ready – Keep all contractor records, credentials, and inspection results in one place with a clear audit trail.
Cut the admin, prequalify faster – Request, review, and approve documents without the back-and-forth.
Site safe every time – Ensure every contractor has the right licences, training, and inductions before day one.
Prequalify and onboard in just 3 steps – Set your requirements, let contractors complete their tasks, and track progress in one platform.
Do more in one platform – Manage contractors, safety, and operations together to save hours of manual work.
How to get started with the new release
Contractors is available now for all teams. To enable onboarding for guest seats, you’ll need a Premium or Enterprise plan and at least one contractor company setup.
Check out our support article and tutorial video to getting started.
What is the Limited-time free access period?
Onboarding on a guest seat is available at no additional cost right now. It’s your chance to immediately improve your contractor safety program while we refine the experience. Pricing may apply later, and we’ll give you plenty of notice before any changes.
Put onboarding on autopilot
In this release, you can now:
Create onboarding flows that make sure every worker completes essential training and provides credentials before getting on the tools.
What you’ll love about this new functionality
Onboarding is one of the most important moments for both workers and managers. Too often it’s slow, inconsistent, and full of paperwork. Onboarding in Training changes that.
Workers scan a QR code or click a link to set up their account. From there, they’re guided through the right training and prompted to upload licenses and credentials.
You can track progress in real time, see audit-ready records in one dashboard, and skip the chasing and guesswork. That means you can be confident that every worker, whether employee or contractor, is trained, compliant, and ready to get to work from day one.
With onboarding in Training, you can:
Create clear requirements for new starters: No more ad-hoc processes or confusion. Build workflows that fit business, industry, and role requirements to ensure compliance every time.
Save time with self-enrollments: Let workers enroll themselves without paperwork, manual assignments or administrative burden.
Keep one clear process across locations: Standardized workflows make onboarding consistent and scalable, no matter the team or site.
Be confident your people are job-ready: Track completions in real-time and know that every worker has submitted required credentials before starting.
How to get started with the new release
Onboarding is now available for all teams in Training. Read our support article for information on getting started.
[Early Access Only] Onboard contractor companies more efficiently
In this release, you can now:
- Request documents with ease – Get the documents you need when setting up a new company or from one you already work with. Pick from existing document types or create new ones on the spot.
- Nominate a key contact – Assign the request to an existing user, or invite a new one to join. They’ll be automatically notified to upload the documents, and you can track what’s been uploaded and what’s still pending.
- Streamline the review process –Add an optional review step so you can check documents before they’re approved. If something’s missing or incorrect, reject it with a quick note and request a new version.
What you’ll love about this new functionality:
Onboard contractor companies faster with fewer delays. No more chasing documents over endless email threads — you’ll get the right information the first time, keep compliance on track, and see progress at a glance.
Key benefits:
- Faster onboarding for contractor companies – Easily collect and validate contractor company documents.
- Greater compliance control – Review and reject non-compliant documents so standards are met.
- Less back-and-forth – Key contacts know exactly what to upload, saving time for everyone.
- Progress tracking at a glance – Monitor the status of each submission in real time and stay on top of multiple document requests with ease.
How to get started with the new release
Contractor management is currently in early access. To enable: click your organization name in the lower-left, select Companies, and click Get Early Access.
To learn more about requesting documents, enabling approvals, and processing submissions, refer to our support articles here.
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I really like the link with contractors — it’s a great step forward.
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I’ve been pushing hard for this, so it’s great to see it moving into a live version for visibility and autonomous contractor management and engagement.
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However, I’ve raised some issues during the beta phase, and they still seem to be present in the release version.
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The feature allowing a delegated manager to update contractor documentation is a game changer — but:
- I can’t trace any evidence that this has actually happened.
- I’m unsure if the communication route is functioning properly.
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If this feature were working as intended, it would:
- Improve visibility.
- Provide valuable evidence for accreditations and compliance.
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It’s possible this is just a glitch on my end — apologies if so.
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When we set this up and uploaded documents with expiry dates, we expected:
- A communication trail showing that the contractor’s delegated contact had been notified.
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So far, expired documents have only been updated manually by us — no updates from contractors.
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If you can assist or shed some light on this, it would be greatly appreciated.
Kind Regards Jonny.
Hi Jonny,
I’m glad to hear you’re getting value from the functionality! Thanks for sharing your feedback. You’re absolutely right that there’s currently no audit trail for notifications sent to key contacts, and it’s helpful to understand why that would be valuable from a compliance perspective.
What you can do today is track updates in the Activity tab of each document. This shows when changes were made, by whom, and what was updated (for example new versions, labels, expiry changes). I’ve attached an example screenshot for reference.
I really appreciate you raising this — insights like yours give us a clearer view of how the feature is being used in practice.
Thanks,
Giustina
Investigations: your source of truth for incident resolution
In this release, you can now:
- Connect the dots from across your business to gather evidence, analyse root causes and assign corrective actions to resolve incidents and turn lessons learnt into improvement opportunities.
What you’ll love about this new functionality
Investigations empowers your team to get to the bottom of a case, fast. Say goodbye to guesswork and endless email chains, now you can collaborate seamlessly on incident analysis, from initial report to final resolution.
Whether it's analyzing injuries and machinery breakdowns to uncover contributing factors, or digging into defects and quality issues to improve standards, you'll have everything you need in one place. With the ability to create and monitor corrective actions directly within the investigation profile, you'll be able to prevent recurring issues and ensure safeguards are in place.
With Investigations, you can:
- Get the full picture: Connect issues, inspections and files to an investigation to ensure you have the right information at hand for accurate decision making.
- Take action to prevent repeat incidents: Identify root causes, assign corrective and preventative actions and track follow-ups to ensure learnings lead to improvement.
- Tailor Investigations to fit your processes: Configure your workflow with customizable statuses and description fields to adapt Investigations to your processes.
- Collaborate securely with the right access: Fine-grained access controls ensure sensitive investigations remain secure.
- Digitize OSHA reporting: Streamline your OSHA 300, 300A and 301 record keeping and reduce administrative burden by maintaining logs digitally within SafetyCulture. Download logs in the right formats for direct upload to OSHA’s Injury Tracking Application and to physically post on site.
How to get started with the new release
Investigations is now available for all teams. Read our support article for information on getting started.
Hi Ed
Thanks for sharing the update with SC Investigations Module - this is awesome! Whilst I am still testing the feature out, I have some preliminary feedback / observations for consideration:
Investigation Field Response Types
Consider making other relevant response types available (e.g. custom/global response, time/date) that can be used to capture and display key incident/investigation attributes (date of incident, event type, severity, investigation required etc)
Consider making it possible to configure a separate tab (e.g. Management Assessment) with custom fields
The attributes could then be used to enhance table view for the ‘incident investigations register’ to help provide a helicopter view ‘tracking’ and filtered views of pertinent attributes, especially for larger organisations where there may be higher numbers of ‘investigations’ in the system.
It could also be used to inform analytics/Power BI reporting associated with data from the investigation module
Map Certain Fields to Pre-Populate Data (Issue > Investigation > Template)
In its current form, key details and attributes about the incident/investigation will potentially be captured in multiple locations (Initial issue report (s), investigation detail, associated inspection templates).
This approach will require users to enter the same data manually in multiple locations (e.g. copy from Issue > Investigation Details > Associated Inspections) which may impact efficiency and increase risk of error.
Consider making it possible to ‘map’ fields from a parent record to an associated ‘child or grandchild’ record so that the data can be inherited or pre-populated (whilst still able to be edited) e.g
Issue :
Incident / Near Miss Report (Parent Record)
Investigation:
Child Record (pre-populates key attributes e.g. site, incident type, custom issue response questions from selected issue)
Associated Inspection (s):
Grand Child Record (inherits site, date of inspection, incident type)
Data from relevant fields / key attributes could be pre-populated to speed up the investigation workflow by avoiding duplicated data entry, minimise risk of error and support data validation etc
Thanks for considering my suggestions. Happy to discuss further if required
Kind regards,
John
Having tried this on mobile phone find it very useful in the flow.
At the moment cannot see the ability to rapidly add images, unless this is via the files addition.
If this with annotation is available or planned then this will be great.
I would prefer the images to be taken of an incident for factual proof as soon as possible ble.
Potentially smartphone friendly. Again only just looking so Apols if I have missed something.
I would also add the flow ref approval if not already part of the process.
This is a key part of any investigation process.
I do like the 4 levels from start through to complete.
Does this include escalation to personnel to approve or review?
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With regards to the root cause section for simplicity is there a way of having already built customised root cause.
I generally use 5 Why's process?
This may simplify the process.
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Again only had a quick look but will be giving it a proper test shortly.