Product Updates

In this release, you can now:Display zero-value items and hide totals above charts in Analytics.What you’ll love about this new functionalityYou can now monitor performance and trends across all sites, individuals, and teams—even when there’s no data recorded. This enhancement provides a more accurate view of your organization, helping you identify missing activity and uncover areas of improvement at a simple glance.Key Benefits:Visualize true performance. Gain a complete view of your organization, including areas with no recorded activity. Identify improvement areas quickly. Visualize underperforming areas or users, such as those who haven’t completed inspections, without the need for manual checks. Report performance consistently. Display zero-value items to ensure accurate and uniform reporting across all data points to increase transparency and accountability.  Enhance dashboard clarity. Hide total metric counts in your charts to minimize noise and highlight the most relevant information.How to get started with the new releaseCustomizing data visibility of zero-value items and totals is now available for Premium and Enterprise customers via the chart builder for both existing and new dashboards. To learn more, read our support article here.For any additional support, contact our Support Team or your dedicated Customer Success Manager.

In this release, you can now:Ensure your team's qualifications are up-to-date no matter where you are with the ability to approve, upload and edit credentials on web or mobile.  Stay in control, streamline compliance, and let your team upload their credentials on-the-go with a few simple taps. What you’ll love about this new functionalityWith Credentials, you can ensure your team is always job-ready. Whether you're an admin needing to review submissions or a frontline worker updating certifications, everything you need is in the palm of your hand.Effortlessly approve credentials on-the-go, ensuring compliance and accuracy in real-time. Empower your team to easily upload and update their own qualifications directly from their mobile devices. Stay organized with detailed credential history and version tracking for complete transparency.Key Benefits:Keep your team’s qualifications up-to-date with approvals. Simplify compliance by allowing workers to self-manage credentials from their phones. Ensure transparency with version history, so you’re always in the loop on what’s been updated. Access all these features via the mobile app (version 24.31 or higher) for ultimate flexibility and control. How to get startedCredentials are available to all SafetyCulture customers and seat types, however, you will need to ensure you have the right permissions in order to manage other team member’s credentials in your organization. To learn more about credentials in SafetyCulture, read our support articles here.For any additional support, contact our Support Team or your dedicated Customer Success Manager. 

In this release, you can now:Add, display, and filter user details that are crucial to your organization: for example job roles, work hours, reporting managers, and more, directly within user profiles using user fields.  What you’ll love about this new functionalityNow you can easily manage team information under one roof. With user fields, you can add, display, and filter essential details within user profiles, tailored to fit your organization’s specific needs.Manage all relevant team details—such as credentials, roles, department assignments, and reporting managers—under one roof. Add fields like Job Role, Start Date, Business Unit, and more, using text, dates, user assignments, or multiple-choice options. Easily filter your user list by these custom fields to see everything you need at a glance, whether it’s uniform sizes, emergency contacts, or roles. Control which fields users can update and which remain static. You decide what information is visible for organized and seamless team management. Update user details in bulk by uploading a CSV with your custom user fields, streamlining management and ensuring all information is up-to-date in one simple step.Key Benefits:Keep critical info—like work hours, emergency contacts, roles, and more—in one easy-to-access place. Customize fields based on your organization’s needs with text, dates, user assignments, and multiple-choice options. You control what users can update and what is visible in their profiles, making team management simple and efficient. Ready to get started with the new release? Visit our Help Center to learn more.  For any additional support, contact our Support Team or your dedicated Customer Success Manager. 

In this release, you can now:Filter and group your actions by type and label in Analytics.What you’ll love about this new functionalityWe recently released custom action types and multiple labels to help you customize actions in a way that makes sense to your team. With this update, you can now see how custom action types and labels are being used across your business in Analytics. With this functionality, you can:Filter and group by action type: Create new charts to observe action types or use them as filters on existing charts. For example, you can view the number of work orders, repairs and mechanical actions across your team and the status of each.  Filter and group by action label: You can also filter actions by label and create new label charts, giving you detailed insights into actions and their urgency, priority, project, area and more.How to get started with the new releaseTo access Analytics, you need a Premium or Enterprise plan. Learn how to create custom action types and multiple labels today so you can visualize how actions are being used across your team.For any additional support, contact our Support Team or your dedicated Customer Success Manager, and they’ll be happy to assist.

With this release, you can now:Limit reporter access to issues once they have been submitted.What you’ll love about this new functionalityDepending on the types of issues being reported and monitored in your organization, you may not want reporters to have ongoing visibility of the information submitted or access to updates as issues are managed.Report only access for an issue category allows users to report an issue without the ability to view or edit it afterwards. With report only access, you can:Capture observations without providing ongoing updates: Report only access ensures your team isn’t being distracted with updates they don’t need to receive. Control what stays need-to-know: With the ability to manage reporter access at the category level you can apply report only access to sensitive categories and allow visibility for others. Keep the investigation in one place: Add additional evidence, documentation and updates to your issues without risk of exposing confidential information to the reporter.How to get started with the new releaseYou can manage ‘report only’ access for issues categories via the web app. Read our support article for details.

In this release, you can now:Add an approval step to any inspections template to request sign off from an assigned person or group What you’ll love about this new functionalityReviewing and approving an inspection is a pivotal step for many checks you complete in SafetyCulture. You can now add an approval step to any inspection template so you can have confidence that workflows are followed properly and sign offs are done correctly every time. With approvals for Inspections you can now:Easily add and edit an approval step within any inspection using the template builder.  Select an approver for a template. Approvers can be an individual, a group, or dynamically selected based on site and group membership. Request approvals during the inspection process to ensure proper sign off by the assigned person or group. Receive notifications when an inspection has been sent to you for approval.  Filter and sort inspections based on the approval status and approver.  View approval data such as the status and approver name in the inspection details. How to get started with the new releaseApprovals for Inspections is available to premium & enterprise SafetyCulture customers. You can add approvals to any new or existing template using the template builder.To learn more about approvals for inspections in SafetyCulture, read our support articles here.For any additional support, contact our Support Team or your dedicated Customer Success Manager.

In this release, you can now:Capture asset odometer and runtime readings from inspections and track usage over time.What you’ll love about this new functionalityTo better understand how your vehicle, machinery and equipment assets are being used, you can now capture odometer (mi/km) and runtime (min/hr) readings through inspections. When this data is captured in an inspection, asset profiles are automatically updated and utilization charts show usage over time. With this functionality you can now:Better understand asset usage: Gain visibility into how your assets are used to identify inefficiencies and areas for improvement.  Plan maintenance checks: With insights into usage patterns, you can better predict and plan when your assets will need maintenance or replacement. Reduce downtime: By conducting routine maintenance checks, you can extend the lifespan of your assets and avoid unexpected failures, improving productivity and overall uptime.How to get started with the new releaseYou can start capturing and tracking asset readings from inspections now. To learn how to set up your template questions and link them to asset profiles, check out our support articles here and here. For any additional support, contact our Support Team or your dedicated Customer Success Manager, and they’ll be happy to assist.

In this release, you can now:Get better visibility of the syncing status of inspections on the SafetyCulture mobile appWhat you’ll love about this new functionalityInspections don’t just happen at an office desk. We know you access inspections on the SafetyCulture app from all kinds of locations, from remote construction sites to the cool room behind the kitchen. Feel confident that your inspections data is being saved as expected with new indicators to show syncing status at a glance within the SafetyCulture mobile app.With inspections syncing status you can now:Have a clear indicator of the syncing status for each inspection - synced, syncing or a syncing error In the event that there’s a syncing error, you can retry syncing by tapping on the inspection and tapping ‘Retry’ in the details pop-up How to get started with the new releaseSyncing status is available for you to start using in the SafetyCulture Android and iOS mobile app now. Make sure you have mobile app version 24.35 or above installed to see the feature.To learn more about renaming temple pages in SafetyCulture, read our support article here.For any additional support, contact our Support Team or your dedicated Customer Success Manager.

In this release, you can now:Add up to 10 custom questions per issue category, up from the previous limit of five. Record the actual date of an issue with the ‘Date occurred’ field.What you’ll love about this new functionalityMore custom questions means reporters have more opportunities to provide all the information needed for issues to be investigated and resolved efficiently. By capturing the date an issue occurred in addition to the date the report is made, you’ll have more certainty on the timelines of an issue.With an increased custom question limit and ‘date occurred’ field in Issues, you can:Get the information you need at the start: With more questions you can capture more detail at the time an issue is observed and reduce back-and-forth communication after the fact. Trust in the timeline of an issue: Whether an issue is reported immediately or retrospectively you can now be confident in the order of events and the accuracy of your records.How to get started with the new releaseThe increased custom question limit and ‘Date occurred’ field are available now. Read our support article for details on managing issue fields and custom questions.

In this release, you can now:Customize the name of the title page in any inspection templateWhat you’ll love about this new functionalityWe know that your processes look different to other businesses and get called all kinds of different things. To ensure that our template builder caters for flexibility, this update allows you to name the title page of your inspection something that makes sense for the way you work.With custom title page names, you can:Easily edit the name of the title page within the template editor.  Give the title page a name that makes sense for your team and how you work. Reflect the new title page name to anyone completing the inspection or viewing completed inspection reports.How to get started with the new releaseTemplate title page name editing is available for you to start using in the template builder now. To learn more about renaming temple pages in SafetyCulture, read our support article here.For any additional support, contact our Support Team or your dedicated Customer Success Manager, and they’ll be happy to assist.

In this release, you can now:Add multiple labels to actions and use label filters to find actions more easilyWhat you’ll love about this new functionalityTo better understand and find actions across your team, you can now add multiple labels per action. This level of detail allows you to better manage your actions and find ones with specific labels quickly. With this functionality you can now:Add multiple labels to an action: Add up to 100 labels per action to add details like urgency, priority, project, group, area and more. Bulk add labels to multiple actions: Save time by adding multiple labels to multiple actions at once. Filter by labels: Find actions quickly by filtering by label on the Actions page.How to get started with the new releaseMultiple labels for actions are available to start using today for all plans. To learn how to add or remove labels from actions, check out our support article here.For any additional support, contact our Support Team or your dedicated Customer Success Manager, and they’ll be happy to assist.

In this release, you can now:Create custom views using search and filters to easily keep track of reported issues.What you’ll love about this new functionalityAs more issues are reported, managing an issue list to find the information you need and assessing issues in context becomes challenging. This new feature allows you to create and save up to 10 custom views with saved searches and filters to streamline incident management and tailor the information displayed to your needs.With customizable views in Issues, you can:Filter out the noise: Whether you’re interested in issues reported within a certain time period or only want to see issues in a certain category, custom views allow you to narrow the list of displayed issues down to just those you need to see. Pick up where you left off: Save your views with recognizable titles to return to at any time. This also ensures the consistency of issues oversight and the uniformity of CSV exports.How to get started with the new releaseYou can start creating custom views within Issues now. Read our support article for details. 

In this release, you can now:Say it all without saying a thing; Show love ❤️, support 👏, or excitement 🚀 about a Heads Up quickly and without commenting.What you’ll love about this new functionalityIn one word: Emojis! 🚀🥳😂Express yourself more simply than with words and add energy to a Heads Up message by choosing the right reaction.We’ve made 12 emojis available for reactions, providing plenty of emotive options with just a tap of your finger.With emoji reactions in Heads Up, you can:Go beyond acknowledgements: With emoji reactions you can be part of communications in a natural way that builds team morale. Express yourself: Exciting new update for the team: 🥳🎉❤️ Upset to hear someone is leaving a project: 😢 Teammate providing extraordinary service: 👏👍 Heads Up made you cry with laughter: 😂 Whatever you’re feeling, there’s an emoji for that. Give voice to the masses: Need to gauge the team's opinion? Request specific emoji reactions to run an impromptu poll and get a real-time pulsecheck from the team.  How to get started with the new releaseEmoji reactions are now available and can be enabled when creating Heads Up announcements. Read our support article for details. 

You’ve got early access to the new Training Matrix reportThis report provides Admins and Managers with an overview of their team’s competencies against mandatory training. Allowing them to assess where the biggest gaps are and prioritise which staff or sites/teams need further attention.What you can do:Monitor overall team compliance with training Confirm if user/group/site has completed their assigned mandatory courses and how many of the required are left (gap count) View all users and their course progress with a traffic light system, showing 6 status levels ranging from ‘not started’ to ‘overdue’ Slice and dice the report with many filters to choose from including user, group/site, course title, status and more For detailed insights like time spent and completion dates, check CCBU reportsHow to get started:Available on all SafetyCulture plans, to users with the permissions ‘Training Admin’ or ‘Training Manage Teams’ To learn more read this support article, contact your Customer Success Manager, or schedule a demo today👋 The Training Matrix report is currently in Early Access and we are actively working on enhancements. If there’s something you’d like to see, please let us know!

In this release, you can now:Use units of measurement for number response questions in your templates. What you’ll love about this new functionalityTo ensure accurate information capture, your team may require multiple units of measurement depending on what is being inspected. This level of detail is crucial for maintaining data consistency and standardization. To facilitate accurate data capture, we have introduced 32 units that cater to a wide range of use cases. These units include:Distance (in, ft, mi, mm, cm, m, km) Volume (mL, L, gal, m³) Time (hr, min, s) Temperature (°F, °C, K) Weight (oz, lb, t, g, kg) Electricity (A, Hz, Ω, V, W) Others (cd, cycles, %, psi, mol)How to get started with the new releaseUnits are available to start using in number response questions within templates today. To learn how to create number response questions and use units, check out our support articles here and here.For any additional support, contact our Support Team or your dedicated Customer Success Manager, and they’ll be happy to assist.

In this release, you can now:Easily export any credentials you need, making it simple to share and keep credentials up to dateWhat you’ll love about this new functionalityYou can now export up to 50K credentials in one CSV file. This feature addresses the top feedback we received from you: the need for a comprehensive and efficient method to manage and distribute credential information. Benefits: Export all credentials across your organization from the Credentials page. This download respects the deactivated users filter. On any of the filtered credentials pages, you can download only the returned results, ensuring you get exactly what you need. Subcontractors can easily provide proof of compliance for their workforce to General Contractors & Clients, using SafetyCulture as their source of truth for qualifications. Keep your credentials organized and up-to-date effortlessly, ensuring your team always has the latest information. How to get started with the new releaseHead over to the Credentials page in your SafetyCulture app and start exporting your credentials today! Make sure you have the necessary permissions to access and download this information. To learn more about how to set up Credentials, visit our Help Center.  For any additional support, contact our Support Team or your dedicated Customer Success Manager, and they’ll be happy to assist.

In this release, you can nowInstantly access key team member information including credentials and qualifications under one user profile view What you’ll love about this new functionalityHaving visibility on whether a worker’s qualifications are up to date and valid is critical to ensuring they are compliant and competent before they commence work.We’ve made finding this information easier for you, by having Credentials and Training nested under a new User profile, and centralized your existing team member settings within a dedicated Settings page - so you can quickly access critical information without the noise.With the new User profile view, you canAccess team member details, membership and up to date qualifications including credentials and training with ease Interact with each team member credential and click to view details  Browse and track completion rate of Training courses listed under a team members profileHow to get started with the new releaseThe feature is available to all users in the organization on all plans.To learn more about the User management feature in SafetyCulture read our support article here.To explore how User management can improve the way you work, contact your Customer Success Manager or schedule a demo today.

In this release, you can now:Customise how you manage your actions with custom action types and fields.What you’ll love about this new functionalityWe’ve seen the wide range of actions and tasks being captured in SafetyCulture and we understand that staying on top of every action happening in your team can be challenging. Adding more flexibility to the types of actions you capture and the information you capture within each action is crucial to simplifying actions management within the SafetyCulture platform. This is why we have added new custom task types and fields for Actions.  With custom task types and custom fields you can now:Manage your actions in a way that suits you and your team. Create unique task types to help you organise your actions based off your company needs.  Create custom fields to capture costs, numbers or more information about at task. This will help make sure your team knows what information they need to include for every action.How to get started with the new releaseCustom action types and fields is available for you to start using in the settings page of Actions. To learn more about Actions in SafetyCulture, read our support article here.For any additional support, contact our Support Team or your dedicated Customer Success Manager, and they’ll be happy to assist.

Empower managers with the tools and visibility they need to close knowledge gaps, encourage course completions, proactively address issues, and uplift performance.With this new permission, you can appoint users as managers for specific groups or sites, enabling them to conduct Practical Assessments, run Group Training, and view analytics tailored to their teams. All from a lite seat. What’s new? Assign Training Managers to groups or sites equipping leaders with the tools and visibility to oversee Training for their team. View team reports: Managers can view reports for their assigned team/s including the Performance Dashboard, CCBU, and Rapid Refresh reports. Conduct in-person training: Managers can facilitate Practical Assessments & Group Training for their team/s.  Why you and your managers will love this new update: Managers can view detailed training reports, enabling them to spot and resolve potential issues before they escalate. Managers can easily identify and address areas where team members need further training, ensuring everyone is up to speed and performing at their best. Site and store managers can quickly and easily verify employees have completed the necessary training before their shifts. Trainers and people leaders now have the tools to present on-the-job training and track attendance for toolbox talks, site inductions, orientations or onboarding sessions, safety briefings, and more. Managers can use Practical Assessments to observe and approve technical work, confirm correct process execution, and evaluate staff performance on the job at different stages of their employment.  How to Use It:Learn how to set up users as Training managers here. 

Streamline collaboration and quality control with this new feature - Course Comments. What’s new?Review, comment, resolve: Annotate and leave comments directly on training course slides and ensure all feedback is addressed before the course goes live. Collaborate efficiently: Multiple reviewers can provide and reply to feedback simultaneously, within the course builder. Reduce back-and-forth: Centralise comments in the course builder for easy tracking and implementation.Note:This feature is only available on Premium or Enterprise plans Users with the Training ‘course create’ permission will be able to access this feature Internal collaboration only, for sharing courses for review with external users try the course public preview link How to use it:Select/Edit a Course: Open a course on the web app and click on a lesson slide you want to comment on. Post Comments: On the right-hand side panel, click 'Comments', add your comment in the textbox, and click ‘Post’. Tag Users: You can tag users by typing '@' and selecting from the dropdown list. Receive Notifications: Stay informed with notifications via email or in-app alerts when: Another user shares a course with you. Someone comments on a course you own. Someone responds to your comment. You are mentioned in a comment. For more details, please refer to this support article.

In this release, you can now:Get an overview of relevant information, uploaded media and linked activity with a reorganized profile view for each issue.What you’ll love about this new functionalityThe new issues profile is a redesigned incident management space, which you and your team can use to collaborate on the daily challenges you face in your business.We’ve added visual components to the new issues profile so you can choose between reviewing the issue summary, any attached media, or just the activity log. This ensures you can easily document, analyze, and manage issues on the go.With the new Issues profile view, you can:See the full picture: With the new Overview tab, you can see key details about an issue and easily start a new inspection or action directly from the issue. Keep track of media: The Files tab helps centralize the documents and uploaded media related to an Issue in one place. Stay up to speed: View a timeline of updates associated with the issue in the Activity tab. Here you can see with whom the issue was shared, linked inspections and actions or any comments added by your team members.How to get started with the new releaseThe new issues profile view is currently in Early Access. Read our support article for details on how to enable it. 

In this release, you can now:We’ve got a new way to boost your asset management workflow: the ability to link your assets to sites in bulk. By seamlessly connecting assets with their respective sites via CSV, you can streamline your operations and save valuable time.What you’ll love about this new functionality Effortlessly link your assets to sites. Once linked, both the asset and the site will automatically populate in inspections initiated from the site profile, so you can ensure your inspections are easily accessible under the relevant asset and site profiles.Fulfilling a common feature request, this update allows for efficient bulk addition or editing of assets, enhancing visibility without the need for repetitive filtering.Key Benefits: Perfect for large teams managing assets across multiple sites. Ideal for power users handling thousands of assets, ensuring accurate assignments. Saves time for super users and Customer Success Managers managing extensive asset lists. Note: Use site ID numbers for accurate mapping, as site names lack uniqueness. How to get started For more information, refer to our support article here.

In this release, you can now:Pre-select specific templates to link to an issue category. Anyone that then reports an issue with that category can easily start an inspection using the chosen templates.What you’ll love about this new functionalityWhen issues are reported, the next step towards resolution is often to complete an inspection. Linked templates allow you to pre-select relevant templates for different issue categories to take the guesswork out of which inspections need to be conducted when reporting an issue.After an issue has been reported in a category and you start an inspection from that issue, these linked templates will appear first to guide you in the process.By linking templates to issue categories, you can:Get the information you need to resolve issues: By linking the most relevant templates to an issue category you can ensure that the reporting of an issue is supported with the level of detail needed to ensure it can be acknowledged and actioned efficiently. Remove the guesswork: Linked templates are shown first when a user starts an inspection from within an issue. By linking required templates, you can help your team to follow a defined process when reporting issues.How to get started You can link templates to issue categories within Issues on the web app. For more details refer to our support article here. 

In this release, you can now:Edit credential versions directly to update issue dates, expiration dates, and media files (images or PDF files). Track any changes to a credential via the ‘Activity’ tab.What you’ll love about this new functionalityMaintaining accurate and up-to-date credentials for your team is crucial for ensuring workforce readiness. Errors in documentation or outdated credentials can lead to regulatory issues and hinder your team's operational efficiency. To address these challenges, we've enhanced the Credentials feature on SafetyCulture, enabling you to store and manage all your team’s credentials in one place and edit them as needed.Key benefits: Edit key credential details: Mistakes happen, and requirements change. Now, you can edit the issue and expiration dates and update media files for any credential version. This means corrections and updates no longer require you to start from scratch, saving time and effort. Credential activity tracking: Access a comprehensive log of all changes made to each credential version. With a clear and auditable trail of modifications, you can maintain a detailed record for compliance purposes.How to get started with the new releaseTo learn how to edit credentials in SafetyCulture, read our support article here.For any additional support, contact our Support Team or your dedicated Customer Success Manager, and they’ll be happy to assist.

Public course links are your go-to for effortlessly sharing courses, especially with those who don’t have a SafetyCulture account. Whether you’re looking to share your course on social media or prompt stakeholders for reviews, these links have got you covered.But hey heads up, course completion via a public course link won’t be tracked in analytics! Ensure learners' training activity is recorded by assigning them a published course to complete.New enhancements: Customize the expiry date of links Share via a link or a QR code from web or mobile Give it a try!Share a course you’re proud of in the thread below using your public course link.