Skip to main content

In this release, you can now:

  • Add up to 10 custom questions per issue category, up from the previous limit of five.
  • Record the actual date of an issue with the ‘Date occurred’ field.

What you’ll love about this new functionality

More custom questions means reporters have more opportunities to provide all the information needed for issues to be investigated and resolved efficiently. 

By capturing the date an issue occurred in addition to the date the report is made, you’ll have more certainty on the timelines of an issue.

With an increased custom question limit and ‘date occurred’ field in Issues, you can:

  • Get the information you need at the start: With more questions you can capture more detail at the time an issue is observed and reduce back-and-forth communication after the fact.
  • Trust in the timeline of an issue: Whether an issue is reported immediately or retrospectively you can now be confident in the order of events and the accuracy of your records.

How to get started with the new release

The increased custom question limit and ‘Date occurred’ field are available now. Read our support article for details on managing issue fields and custom questions.

Great addition!  Now we just need to get ‘Date occurred’ into analytics to provide the insights we need... 

I think it would be helpful to be able to attach evidence (media) as an answer to a custom question in the issues feature.

Agree with the ability to add more media to specific outputs from issues. 

Will there be the ability to add logic to these initial questions to ensure that the correct information is captured? 

Terms & ConditionsCookie settings