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Ask the community

Ask questions about the SafetyCulture platform and get support from the community.

  • 313 Posts
  • 766 Replies
313 Posts
Bianca.Taylor
Bianca.TaylorFormer SafetyCulture Crew
published in Ask the community
Which area of the platform do you have the most unanswered questions about?

We have some ideas brewing, and we need your input 💡 We're exploring new ways to bring helpful insights and guidance directly to you. To make sure we’re focusing on what’s most valuable, we’d love to know - 👉 Which area of the platform do you have the most unanswered questions about? Whether you’re curious about specific features, looking for best practices, or need troubleshooting tips, share your thoughts! Your input will help us shape future resources and content around the areas that matter most to you.

1273
Jane-2192
Bianca.Taylor
Bianca.TaylorFormer SafetyCulture Crew
posted in Ask the community
Where are you in your SafetyCulture journey so far?

Whether you're new to SafetyCulture or a seasoned specialist, let's connect at our respective skill levels to discover ways we can learn and grow together. Check out our poll below, and if you're open to sharing, let us know what your goals are for utilising the platform over the next 12 months?

2208
Bianca.Taylor
Bianca.Taylor
Bianca.TaylorFormer SafetyCulture Crew
posted in Ask the community
Which feature do you believe has the most potential waiting to be unlocked? (Poll)

We hear your feedback and want to know more! Tell us below and we will take it directly with our Product team 💡

43512
Ruan
rberdier
rberdierObserver
asked in Ask the community
Unable to Update Temperature Field via API in SafetyCulture

Hello everyone, I’m trying to update a temperature value in an inspection using the SafetyCulture API, but I haven’t been able to get it to work. What I’ve Tried I’m making a PUT request to update the inspection like this : https://api.safetyculture.io/audits/{audit_id} I’ve tried formatting the request as both a text field. What I’ve Checked The item_id is correct (taken from the inspection details). The API token has write permissions. Other types of fields update successfully. Questions Is there a specific format required to update a temperature field? Are there any API limitations or settings that could prevent this update? If anyone has successfully updated a temperature field via API, I’d really appreciate any guidance. Thanks in advance for your help!

360
rberdier
Kate Simmonds
Kate SimmondsObserver
asked in Ask the community
Visibility of old inspections sites

Hi, I have set up my sites and changed permissions but when I log into an account I have visibility of old inspections not related to this site, I have deleted all old templates and have given access for site only, would anyone know how I go about removing these so that the sites only have visibility of their own inspection?

20
Kate Simmonds
WHSBoonah
WHSBoonahObserver
asked in Ask the community
Pre-start Inspections

We have just started our safety culture journey and are currently looking at user set ups. We need for our staff to be able to conduct pre-start inspections on mobile plant, but don’t need all the other bells and whistles that come with the full seat (for most employees). Has anyone got a way to do this on the Lite seat for employees (so they aren’t limited to only monthly inspections)?

111
tdcoop
SafetyCulture Crew
emmashuff
emmashuffSpeaker
posted in Ask the community
Documents Module: Early Access

Hi All, I was just wondering in case I had missed something. I am trying to find a forum / thread/ group related to the Documents Module that is currently in Early Access. We are currently using Docs as part of Early Access, but I can’t seem to find a discussion group similar to what the other Early Access Groups have. I’m just curious about the roadmap for Docs / have some feedback etc, and I was just wondering if there was a dedicated group for this. If anyone can point me in the right direction, that would be great! Many thanks Emma

364
Andrew N
SafetyCulture Crew
Holly 1
Holly 1Observer
asked in Ask the community
Inspection via phone app

I’ve tried to add the lads to the site inspection app I created but there’s no mobile number field, only email (they’d be using their phones). Does anyone have a way around this?

110
Holly 1
JohnG
JohnGObserver
asked in Ask the community
UK Time Issue / Clocks changing to BST.

Has anyone seen that dates are reported incorrectly due to the clocks changing to BST? Currently (before the clock are changed to BST), when a date is entered which is after the clock are changed to BST. The Date in incorrectly report on the Excel output ,as 1 deducted. For example: 2nd April is recorded as 1st April (01/04/2025 23:00)

60
JohnG
jaydeestas
jaydeestasStarter
asked in Ask the community
Removing x2 Section Headings in Reports

I would like to remove the double up of the headings in repeat sections so that it only says "Location 1" and continues chronologically or "Item 1". Instead of "Location Location 1" or Item Item 1" This looks totally unprofessional in a report and I can’t seem to find how to turn the function off Image 1 of how my report shows Image 2 of how the example viewer shows it (how I want it to show up in my reports) Image 3 of how my template is set out as

40
jaydeestas
obrend1
obrend1Learner
asked in Ask the community
Looping Questions on Inspections

We use SafetyCulture to track damages to vehicles at certain locations on the vehicle, for example on the windscreen. For each damage we take a photo and then record the type of damage (e.g. “Scratch”, “Chip”, “Crack”) and then some metric depending on damage type (e.g. for the “Scratch” damage type we then ask the user to input the length of the scratch). The windscreen could have multiple damages that need to be logged in this way and so a useful feature would be to allow the user to “Add another” or indicate “All damages Added” without needing to prescribe the number of damages (and therefore the number of questions in the template) in advance, which is unknown. “Add another” would allow the user to repeat the same question set to add another record of damage. “All damages Added” would allow the user to break the loop and move onto the next inspection area. A workaround using existing features would be to use the slider response type and add logic to display the respective number of

4358
jaydeestas
dholz
dholzObserver
asked in Ask the community
Galaxy Tab A7

I am trying to create qr codes off of safetyculture that when scanned with a galaxy tablet A7 lite will take my users directly to the inspection. Every phone i have tested it on works and opens the app but the galaxy tab only wants to search for the link online. Has anyone else run into this? If so how did you fix the issue.

50
dholz
SG1927
SG1927Observer
asked in Ask the community
Populate Specific Folders with Inspections

Is there a way of inspections populating the actual site folder? We carry out numerous inspection and handover documents but then have to troll through to find those relevant to specific sites. EG carry out an inspection on our phones for Smith House…….can this go straight into Smith House folder?

90
SG1927
Marcos
MarcosSpeaker
asked in Ask the community
Site-based access control

Hello! Do you know when the site-based access control feature will be released? I would need a date of release. Thanks!

405
Marcos
brett.cook741
brett.cook741Starter
asked in Ask the community
How to Search for Individual Inspections

I am using inspections as a way log reports of specific loads our job has completed. Each load has a unique identifier called a “Load Number.” The user making the report fills out a question and puts in this specific load number. I would like to be able to search all of the inspections done for the specific Load Number I am searching for, and have it pull up.

406
Quality
Andrew Gabb
Andrew GabbSpeaker
asked in Ask the community
SafetyCulture buffering

Is it just me or had anyone else found SC has started to buffer recently? I have a fast broadband connection which is fine for everything else except for when I am logged into SC via a web browser.

423
Karen Starr
SafetyCulture Crew
jdallen92
jdallen92Observer
asked in Ask the community
Do all employees need an email address?

Hi, I am looking to roll out Safety Culture across the whole company to conduct pre-shift checks on plant & machiney. A lot of our staff who will be completing the pre-shift checks do not have company email addresses. Will this be an issue? I was hoping that we would not have to use any personal email addresses. Many thanks.

351
Evan
SafetyCulture Crew
Kaylee
KayleeObserver
asked in Ask the community
Set up reminder link with template

I want to set up a reminder or alert every 30 minutes link with our templates or something like that because we need to check temperature every 30 minutes. So if the conductor does not fill in next 30 minutes, they will send a reminder. Does anyone know who to set up things like that? Much appreciate it.

121
Karen Starr
SafetyCulture Crew
jonnyg
jonnygSpeaker
asked in Ask the community
Legal Permtry sysyems

Teaching out to anyone using the system that has digitised Permits USING SC? The templates are easy enough to replicate into permits, that is a given. However my query relates to Real Legal Permits and where they can and will reside on the system and for the sites for real time access to open and set barrier to ensure compliance and closure. Having used various permit schemes I am acutely aware that the permit being a legal document is above the RAMS that we produce and as such I feel that this should sit somewhere within its own part of the system. https://www.hse.gov.uk/comah/sragtech/techmeaspermit.htm If it does please advise? 👍

281
Andrew N
SafetyCulture Crew
JLL
JLLObserver
asked in Ask the community
Merging or co-working same template

Good day, we are getting ready to do an inspection on a million Sq ft facility that will require to assessors to split up to complete the inspection. Is it possible to work on the same template at the same time or is there a way to merge in the web version once we get back to the hotel? Any help would be amazing, we are new to the platform

443
tomdance
SafetyCulture Crew
dgoebel
dgoebelObserver
asked in Ask the community
Multiple Workflows Approvals

Hello, I am working on setting up a new template & need to know if I can have multiple workflow approvals. Such as EE1 does an inspection, send the workflow to EE2. EE2 sign off & sends the workflow to EE3. EE3 signs off & sends to EE4 & so forth. Any help would be great!! Deb

603
tomdance
SafetyCulture Crew
jonnyg
jonnygSpeaker
asked in Ask the community
Template interactions and improvements

Is there a way to do the following. If not van this be added as an idea? ============================================================================ Build template Add logic or custom labels when a label is chosen or logic inserted a linked item, image or pdf is associated with the choice This links to the beta Documents roll out (both internally and for Contractors) So the option is chosen for example - Materials used - choice is Specific BRICKS from choice. When making choice there is a linked document for the brick that is automatically attached The above would automate linking items with choices. Another example would be linking specific SC training with a choice from the logic added Or an Heads Up Or an Asset Or TBTs, SOPs etc Is this available yet or in the pipeline? ------------------------------------------------------------------------------------------------------------------------------------- The above can then even be extended to link with internal area, sites, contractor

565
tomdance
SafetyCulture Crew
Andrew Gabb
Andrew GabbSpeaker
asked in Ask the community
Groups issue

Has anyone found an issue with their groups setup? They are all showing as empty bar a couple. If I go into a user, I can see the templates they have access to and the groups they belong to.

252
E
SafetyCulture Crew
Mattgus
MattgusObserver
asked in Ask the community
Notification when inspection is finished

Hi, i have tried to fiigure out a way to get notifications when someone has finished an inspection. Am i blind or is this not possible?

822
Quality
Quality
QualityLearner
asked in Ask the community
Issue - Reporters Name

We need to ensure the reporters name and contact details are required questions in the Issues reporting.

100
Quality

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