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Ask questions about the SafetyCulture platform and get support from the community.

  • 331 Posts
  • 793 Replies
331 Posts
Jacob
SafetyCulture Crew
JacobSafetyCulture Crew
asked in Ask the community
We’re building a better community - what would you love to see more of?

Poll Time! We’re always looking for ways to improve this space and make it even more valuable for you. As we shape what’s next in the community, we’d love your input 👇. Feel free to drop a reply as well should you wish.

141
Corey
griffithsmichael
griffithsmichaelStarter
asked in Ask the community
Edit Asset Types in Bulk

Hi there We have created new asset types and therefore need to update the asset types for each asset. I can’t find a way to do this without needing to update 1000+ assets individually as the edit in bulk template does not seem to work for Asset Types. Is there an easier way to do this? Any help would be appreciated Thank you Michael

70
griffithsmichael
JLL
JLLObserver
asked in Ask the community
Merging or co-working same template

Good day, we are getting ready to do an inspection on a million Sq ft facility that will require to assessors to split up to complete the inspection. Is it possible to work on the same template at the same time or is there a way to merge in the web version once we get back to the hotel? Any help would be amazing, we are new to the platform

574
Ryan T
Brandon3
Brandon3Observer
asked in Ask the community
Page / Section / Question attribute in New Analytics

I understand that this feature is currently in the process of being created, but is there a timeframe on when this will be fully implemented? Also, when is the deadline for when Legacy Analytics will no longer be available?

91
Manan
SafetyCulture Crew
Rob Rio T
Rob Rio TStarter
asked in Ask the community
Sites hierarchy - stopping midway down.

Hi - long time user, first time poster… My site hierarchy is setup as: Country > State > City > Building > Floor. I've lots of inspections that relate down the ‘hierarchy’ to the floor of a building. I now need to record a new template that is done for the whole building instead of a floor. The automated ‘site’ function in the inspection however forces me down to the bottom of the hierarchy to a floor and wont let me stop halfway. Any suggestions on how I can stop halfway down at the building name rather than a floor within it? or perhaps the preloaded ‘site’ function isn't the right thing to use to capture my inspections? Part B to this would be scheduling against this mid-point. Currently you can select the building name but it will assign the inspection to all the ‘floors’ beneath it which isn't required. I need to run analytics from this template in the future so assume it needs to be connected to the base-data set, such as ‘site’ for this to work (this prevents using the free-text

202
Rob Rio T
Keanu
KeanuLearner
asked in Ask the community
Site Restructuring

Hi All, I am wondering if it is possible to restructure my Sites layout. Essentially i want to move everything up a level, is this possible? Thanks

193
E
SafetyCulture Crew
D
Daniela.iliStarter
posted in Ask the community
Device names visibility for each account

Hello SC team, I assume in the past you had the option for visibility of the device names for each account, as i still can see some of the names but not the new devices. Since every account can support 3 devices, and our company have 40+ accounts it’s really important the names of the devices to be visible so we know which device is using exactly which account (because sometimes even after logging out from the account it still stays there and keeping the seat, and when trying to log in again it says “the account reach the device limit”) I reached out in the past through the customer support chat and ask the same question, they said that because of confidentiality this has been removed. I don’t understand which part is confidential so the name of the device is hidden. Whit this info i will know if i need more account’s or no. According to the photo, how would i know which device is mine one so i can remove it and try again to log in. I don’t want to remove some random device and interru

70
D
Trav
TravStarter
asked in Ask the community
Analytics and template set up

Hello everyone! I’m having difficulty setting up templates to get the data I need on the analytics dashboard… We mainly use for site audits for our different locations/offices/departments. I need to be able to get average score of the site safety audits of the various contractors we use on different projects. We are trying to build a safety scorecard and would like a large part of it to come from the analytics section via the site audits that are done. Any suggestions? Thanks.

2386
thais.bendixen
SafetyCulture Crew
jaydeestas
jaydeestasStarter
asked in Ask the community
Removing x2 Section Headings in Reports

I would like to remove the double up of the headings in repeat sections so that it only says "Location 1" and continues chronologically or "Item 1". Instead of "Location Location 1" or Item Item 1" This looks totally unprofessional in a report and I can’t seem to find how to turn the function off Image 1 of how my report shows Image 2 of how the example viewer shows it (how I want it to show up in my reports) Image 3 of how my template is set out as

232
Toovey
DavideO_LTN
DavideO_LTNStarter
asked in Ask the community
Flagged items view as a link

Hello everyone, I would like to know if it is possible and if anyone has managed to use the flagged items as a link to the subsequent pages of the inspections. This is because in multi-page reports it is sometimes difficult for a reader to search for the relevant flagged item. We have already tried to make it easier to read by including chapters and subdivision into paragraphs, but it would be useful if clicking directly on the flagged item would take you directly to the chapter in question, so that you have all the points linked to the flagged item.I enclose an example of the numbered flagged item solution that we have adopted but would still like to improve. As you can see, the items jump from one chapter to the next and this is difficult to read for a user who does not use SC, but only benefits from the final result in .pdf format. Thanks for your answers!

50
DavideO_LTN
jonnyg
jonnygSpeaker
asked in Ask the community
Why on Assets is there no Mandatory filed s for us to use / decide - based on our businesses

The current mandatory fields within assets is not working and is very limited. Can SC Technical please provide answers as to why this is the case. Also the labels and dynamic colours? When will this or similar be added? Surely we are missing what we have in templates where a field is added that this could also be a custom drop down field that fits us better and not just standard. This chage or similar imo will only improve the current use and dat collation that also drive the transparent look, visuals and dat crunching ability of the SC dashboard system Regards Jonny

80
jonnyg
Logan.Carrie
Logan.CarrieObserver
asked in Ask the community
Export of Photo Media from Inspection Reports

I’m currently trying to use the Power Automate integration to create an excel spreadsheet that summarises data from Inspection Reports from a specific template, with the last column in the inspection to include a photo/image of the defect from the inspection. The photos from inspection are stored as media during in the inspection - and when downloading the inspection reports + media, they are given a unique name. Playing around with Power Automate there is a HTTPS link to the photo available as an output, but when trying to access this link I get a forbidden or “this page isn’t working error”. Example output and link as per the below: [{"parent_id":"257116-b5a2-40ba-9ce-2e284979d9","item_id":"32aac8-58b2-4578-bcb7-9626f56d9a","label":"Photos","type":"media","options":{"is_mandatory":true},"responses":{},"media":[{"date_created":"2025-04-01T11:26:24Z","file_ext":"png","label":"Screenshot 2025-02-11 132511.png","media_id":"b77d2b78-7346-44a4-82bb-3cf89c517f4d","href":"https://api.safetyc

120
Logan.Carrie
Logan.Carrie
Logan.CarrieObserver
asked in Ask the community
Custom Document Numbering Format

The current formatting options for Document Numbering only allows [number], [first], and [last] to be included in the automated documenting numbering. Is it possible to include additional fields and the ability to edit the number of digits used in the [number] format. For example, would it be possible to change the format to be [Asset] - [Number], but the number only has 4 or 5 digits? From the above example, the final Document Number might be CV001 - 0001. The ability to utilise any of the built-in questions in the naming of the document numbering would greatly enhance the ability to filter inspection documents by their asset without opening the inspections. Kind regards, Logan

60
Logan.Carrie
Kahrax
KahraxObserver
asked in Ask the community
Custom section title on repeat sections

When creating a repeatable section, each repeated instance is automatically given the same title with an incrementing number — for example, “Instrument 1”, “Instrument 2”, and so on. When dealing with a large number of instruments (e.g. 50 or more), this makes it difficult to identify each one individually. Is there any way to work around this? Ideally, I’d like the repeated section title to either: Automatically use the value from a field within the section (such as a tag number), or Allow the user to manually rename each repeated section when it’s created. In my specific case I’m aiming for is section titles like “TT01”, “TT02”, “PT01”, “FT05”, etc., instead of generic numbering.

130
Kahrax
LFDC
LFDCStarter
asked in Ask the community
QR codes

Hello Safety Culture Forum - would anyone be in agreement that it would be very useful if the Safety Culture programme could create a QR Code within the template. This would allow the user to create a QR code on the spot using a dedicated hand held printer and then to apply a label on the item which they have just inspected. Attached is an example of 3 no. fields from my own template which I would dearly like to see converted into a QR Code which I could then scan and send to a printer. Would be interested to hear what the community thinks?

100
LFDC
Shacark
ShacarkStarter
asked in Ask the community
Certification

I have completed the Certified Improvement Specialist as while ago and I clicked a link to get further certification and no response. Does anyone know what the further certification is and how we can get to go on it

101
J
SafetyCulture Crew
Bianca.Taylor
Bianca.TaylorFormer SafetyCulture Crew
posted in Ask the community
Which feature do you believe has the most potential waiting to be unlocked? (Poll)

We hear your feedback and want to know more! Tell us below and we will take it directly with our Product team 💡

46317
Jason83
D
Daniela.iliStarter
asked in Ask the community
analytics visibility

Hi everyone, I’ve started creating some custom dashboards in analytics but i want them to be visible for other accounts as well (not all but particular one). Is that possible or not yet? Thank you.

311
D
Andrew Gabb
Andrew GabbSpeaker
asked in Ask the community
Translation of templates

Hi, Has anyone experience with translating templates? I have a question. After an initial trial at the end of last year, we are now about to start the process of translating templates for our colleagues in Belgium. If we complete the translation then give them editing rights, how would this affect the translation? I am assuming the only way would be to download the updated CSV file and amend it?

40
Andrew Gabb
HarryGould
HarryGouldSpeaker
asked in Ask the community
Can I make lone worker activities hidden to standard users?

-

40
HarryGould
emmashuff
emmashuffSpeaker
posted in Ask the community
Documents Module: Early Access

Hi All, I was just wondering in case I had missed something. I am trying to find a forum / thread/ group related to the Documents Module that is currently in Early Access. We are currently using Docs as part of Early Access, but I can’t seem to find a discussion group similar to what the other Early Access Groups have. I’m just curious about the roadmap for Docs / have some feedback etc, and I was just wondering if there was a dedicated group for this. If anyone can point me in the right direction, that would be great! Many thanks Emma

716
Andrew N
SafetyCulture Crew
brashearkenneth
brashearkennethObserver
asked in Ask the community
Reports

Does anyone know if there is a way to print a weekly summary of work conducted using SC?

191
RuchiLad
SafetyCulture Crew
Andrew Gabb
Andrew GabbSpeaker
asked in Ask the community
Documents early access

Hi, I had confirmation of early access to documents and under the impression it would be available from today. It is not available at the moment. Has the roll out been put back?

653
Andrew N
SafetyCulture Crew
Holly 1
Holly 1Observer
asked in Ask the community
Inspection via phone app

I’ve tried to add the lads to the site inspection app I created but there’s no mobile number field, only email (they’d be using their phones). Does anyone have a way around this?

411
Evan
SafetyCulture Crew
rberdier
rberdierObserver
asked in Ask the community
Unable to Update Temperature Field via API in SafetyCulture

Hello everyone, I’m trying to update a temperature value in an inspection using the SafetyCulture API, but I haven’t been able to get it to work. What I’ve Tried I’m making a PUT request to update the inspection like this : https://api.safetyculture.io/audits/{audit_id} I’ve tried formatting the request as both a text field. What I’ve Checked The item_id is correct (taken from the inspection details). The API token has write permissions. Other types of fields update successfully. Questions Is there a specific format required to update a temperature field? Are there any API limitations or settings that could prevent this update? If anyone has successfully updated a temperature field via API, I’d really appreciate any guidance. Thanks in advance for your help!

410
rberdier

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