Hi,
I am a .NET developer integrating SafetyCulture into my project. I successfully generated an API key from my SafetyCulture account and was initially able to interact with the SafetyCulture API without issues, including retrieving and updating response sets. However, I am now encountering an "Unauthorized" error when trying to get or update response sets, despite using the same API key.
please help me out to resolve this issue
+2Hello and thank you for raising this issue.
There are a couple of things to check first:
If you have checked these two criteria and you still experience the problem, please raise a ticket with our support team so we can investigate further, our team is available 24/5 to assist you: https://help.safetyculture.com/en-US/contact-us/
+2Our team has investigated your report and the reports of some other users, we believe this is a fault occuring with our public API for some users.
You can track the status of our investigation and resolution here: https://status.safetyculture.com/incidents/b9vhv8s9ypdc
I apologise for the inconvenience this has caused and our engineers are working to identify and resolve the fault.
+2This incident has been resolved, you should now be able to resume your development and testing.
I apologise for the inconvenience this caused.
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