Hello SafetyCulture Team and Community,
We’re a refrigeration service company based in Iceland but we have different projects all over the world. We are currently exploring ways to expand our use of the Issues feature within SafetyCulture. We understand that Issues is primarily designed for internal use—allowing team members to report hazards, non-conformances, or other workplace issues. However, we see significant potential for it to be adapted into a customer-facing work order tool, especially when integrated with Inspections, Actions, and Assets.
As part of our efforts to improve traceability and align with ISO 9001 and 14001 standards, we believe that an expanded and more customizable Issues feature could become a central part of our service workflow. Specifically, we would love to see:
-
Full customization of fields and questions, enabling us to tailor Issues for both internal use and external customer submissions. The possibility to edit the “fixed” questions to Icelandic for example.
-
Public-facing web embed functionality, so we can integrate an Issues form directly into our website as a work order or service request portal.
-
Stronger linkage with Inspections, Actions, and Assets, to create a streamlined, traceable workflow from issue submission through to technician response and resolution.
We see this as an opportunity to use Issues not only for internal reporting, but also as a flexible, end-to-end solution for customer communication and service management.
We’d love to hear whether any of these features are on the roadmap