Replies posted by Matt Lewandowski

9 Replies

Laura Gray
Laura GrayStarter

Issues - QR CodesNew

Hey @Laura Gray 👋Unfortunately, there are no plans to increase the number of questions allowed on an Issue, for either internal or public qr codes. However, we are working on making the Issue questions and fields more customisable. Like being able to remove the default fields, or make questions mandatory for submission.

2
Sirrahmik
14 days ago
Andrew-K
Andrew-KStarter

Using issues for maintenance requests (with assets)New

Thanks for the great feedback @Andrew-K The ability to link and Asset to and Issue is being explored and possibly released towards the end of the year. We have also been spending a lot of time looking at expanding the workflow for issue categories, like closing and Issue when all Actions or Inspections are completed. These features are being considered, and we are glad to hear they would be useful.Thanks again for the suggestions.

2
Mattia T.
12 days ago
Nas
NasObserver

Automatically resolve linked issuesNew

Thanks for the feedback @Nas We have been exploring a similar concept lately. The ability to setup a workflow for an Issue category, which determines the status. Instead of a question in the Inspection or Action, do you think it would make sense to have a workflow setup per category, where it says something like, Move status → Done when all inspections and actions are completed?

5
Nas
9 months ago
svellaconnect
svellaconnectStarter

Prevent Closure of Issues with Linked InspectionsNew

Thanks for the feedback @svellaconnectJust out of curiosity, who are the users closing the Issues? Are they the frontline workers, or the users responsible for managing the Issues? Is there potential for this problem to be solved my restricting who has access of who can change the status of an issue?I think it makes a lot of sense to show open Actions/Inspections on the Issue register. Actions from Issues is still relatively new so we haven’t explored this yet and don’t have anything planned, but we can start looking into it.

5
Matt Lewandowski
SafetyCulture Crew
9 months ago
ldutton
lduttonStarter

Head up - Finished IncompleteNew

Hey @ldutton  I’m Matt, the Engineering Manager looking after the Heads Up feature.Thanks for the suggestion, if you don’t mind, I just have a few questions to better understand your use case. If you had the ability to mark a Heads up as “finished/closed”, would you expect this to sort of “lock” it? As in it would no longer show up for users to acknowledge? Would you expect this to work as a sort of archive for Heads ups?Thanks,- Matt

2
ldutton
10 months ago
Tania Bayat
SafetyCulture Crew
Tania BayatSafetyCulture Crew

Create actions from issuesNews

Hey @Daniel Stevens,I’m the engineering manager for the team that works on the Issues feature. We’ve heard similar feedback from other customers and we have plans to work with the Assets team on implementing a link between Assets and Issues.Thanks- Matt CC @Duncan Heuer 

3275
Corey
Helper
9 months ago
Karly
KarlyObserver
asked in Ask the community

GPS Location on Issues

Hi @Karly ,Currently, the only way to disable the location on an Issue is to remove the location permission for the app or web app. Are you logging Issues on your mobile device or computer?It sounds like the location setting is not really relevant to your use case. If you don’t mind me asking, how are you using the Issues feature? Is it more for management, instead of reporting?

2
Karly
10 months ago
jlapointe
jlapointeObserver

Issue with Assets and external contactsNew

Hey @jlapointe,I’m the Engineering Manager for the Issues product.It sounds like what Duncan mentioned might help you out here. Being able to create actions from the issue that was raised from someone externally. I believe this is being released very soon.Also, we have been hard at work creating a workflow for “Multiple QR Codes”. We have a release date for the 12th of June, so not far away. With this release, you will be able to create multiple QR codes, with  a name, optionally preset site, and optionally preset category. When the fields are preset, the user will no longer have the ability to select it themselves.Hopefully that helps with your workflow,Matt

4
Matt Lewandowski
SafetyCulture Crew
11 months ago
Corey
Helper
CoreyHelper

Issues NotificationsNew

Hey Corey, thanks a lot for all of the feedback.I’m the Engineering Manager for the Incident Response team, which has recently taken over the Issues feature. I’m just now going through your posts and taking note of all of your ideas. I can see how the current feature would be somewhat limiting without what you are mentioning. I’ll try to get through all of your problems.We understand the importance of the site name for data integrity and notifying the right people. We have heard similar feedback and we are actively considering how we should handle mandatory fields. I can understand how important it would be for the end user to know who was notified. The team and I have not explored this feature yet, but we will look into the current implementation and how we can enhance it. Based off of your feedback, I’m gathering that it would be best for your team to always just display a list of the users who were notified, based on the membership, and rules selected. I believe this feature was imp

3
PhilR
4 months ago
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