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Why am I getting invoices sent to me? I’m not the accounts/finance person.

  • February 5, 2023
  • 2 replies
  • 295 views
catson
SafetyCulture Crew
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  • catson
  • SafetyCulture Crew
  • 3 replies

Hey all, I’ve been receiving monthly invoices to my mailbox for our safety culture account. I don’t think I’m supposed to see these as I am not our POC for accounts. Does anyone know why this is happening and how I can stop this?

Best answer by jackihann

Great question @catson! If you’re the person who initially set up your SafetyCulture organisation, your account email would’ve been used as the default for billing emails, which is likely why you’re receiving the invoices.

This is something you can change easily via the web app – you can follow the instructions in this support article to do so :)

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jackihann
SafetyCulture Crew
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  • jackihann
  • SafetyCulture Crew
  • 177 replies
  • Answer
  • February 5, 2023

Great question @catson! If you’re the person who initially set up your SafetyCulture organisation, your account email would’ve been used as the default for billing emails, which is likely why you’re receiving the invoices.

This is something you can change easily via the web app – you can follow the instructions in this support article to do so :)

Help you help yourself – Jack @ SC
catson
SafetyCulture Crew
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  • catson
  • Author
  • SafetyCulture Crew
  • 3 replies
  • February 6, 2023

Wonderful, thank you @jackihann - that did the trick :)

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