We find the action module in SC very good. It enables our operators to identify a machine maintenance activity at any time or at the daily prestart, or managers to designate an action to an asset in the future. Similarly actions are created for many other SC inspections forms in Quality, Safety, environmental or HR management.
Whilst all actions have a collaborative nature and as the action evolves, at all steps one person is usually responsible for the outcome. At the moment it is not clear which individual user (one person) is responsible for an action outcome.
It should be that all users, groups designated can follow an action but any point on the journey one individual must be responsible to close out the action.
Can you help ?
