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Question

Unable to stop lone working


Andrew Gabb
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We have a lone worker who has had an issue the last two days of not being able to stop lone working jobs. When he selects complete, It just has the three dots cycling as if it is thinking about it. 

He has force stopped the app and restarted it. The only way to stop it has been to wait for the duress alert to go off. 

Has anyone else come across this? 

 

HarryGould
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Not had this issue yet Andrew. Only annoying one is the activity stopping after closing a panic false alarm.


Andrew Gabb
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I know ​@HarryGould 

They are aware of it so guess a fix will come through at some point 


HarryGould
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Thanks Anrdew!


Nick Brown
SafetyCulture Crew
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  • SafetyCulture Crew
  • March 21, 2025

Haven’t heard of this one, ​@Andrew Gabb - can I suggest updating the app? If you can advise via email the user’s details, I’ll have our developers look into it. 

 

Thanks


Ryan Clement
SafetyCulture Crew
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@Andrew Gabb , is this just the one user or are you seeing it with others? Also, what device are they using?


Ryan Clement
SafetyCulture Crew
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@HarryGould , we have heard this feed back and will look into it later this year.

I would like to know your thoughts on how you would track it from an analytical view? If we have a scenario where you raised a panic by mistake, and then an incident really occurred, would you expect to see that a false alarm and incident occurred on a single job? 

Would be great to understand what is important to you when it comes to reviewing the data and how that helps shape any decisions. 


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