From the lone working trials I have been thinking about the escalations.
I have already suggested escalating to a group as an option.
Up until now, the escalations have been coming through to me. As the guys get used to there check ins, I have been receiving quite a few. Some I have missed due to meetings or travelling.
As a back up, I have changed the alerts to a three point escalation.
I receive an alert 15 minutes after a missed check in.
If I do not attend to the missed check in within 5 minutes, the second escalation will go to another in my team.
If they fail to address the failed check in within 10 minutes, the third alert will go to the HR team.
I have also been thinking about out of hours lone working and wondered about utilising our 24 hour customer team.
If there were the option to add scheduling into the escalations. eg, 8am to 6pm then after 6pm and weekends escalation to out of hours. I guess I would need to set out of hours up as a user which would be a problem.
Also a bug. Some loner workers have been extending their jobs but the missed check in still triggers an alert. Feel free to look at my account with Comms - 34 as an example
