Escalations

Hey Andrew,

Thanks for letting me know there’d be interest in scheduling - we are looking into this as a future option. At this stage, I’d suggest creating two groups, one going to the customer team for AH, and one going to your usual team during business hours. 

We’re also offering a 24/7 monitored service to customers, so that any duress alerts that are triggered are managed by a professional partner of ours who can escalate to emergency services if necessary - an ARC. 

Thanks for raising this bug. I’ll have the team look into it.

Thanks Nick.

When you said create two groups, I got excited thinking the ability to assign a group was now available.

One other small improvement that would help. When adding a user into an escalation, the user list only shows ten users with the option to view the next ten. Being able to scroll through all users would speed things up. 

Great point ​@Andrew Gabb . I’ll let you know when we release the ability to assign groups. Should be late April.

We have access to lone working, not have no idea how it works!

Hey there ​@wbd-danw !

If you’d like to drop me a line at nick.brown@safetyculture.io I will be able to assist here - but there should have been a welcome email sent to you upon requesting access to Lone Worker - there’s also a help article here to assist you in getting started.

Nick