Skip to main content
Question

User Access Creation


Happy New Year Everyone, 

 

I had a question which was in my head for a bit of time now, so would like some help or maybe possible system update. 

New User Creation in SafetyCulture

When we create a new user, we are have an option to add password straight away, but here I am having a difficulty with this. 

For example:

I am creating 20 brand new system users, I would add a random passwords. 

When I am at the final stage to finish set up,  I am prompt with popup, where system is asking me if I would like to send email notification to new users, to contact me regards their password. Please imagine, 20 people asking their password (20 emails coming may way) and just say I lost the piece of paper with all their random passwords. Yes, I do have another option, to go into individual accounts and send password set up link, but this is not time saving, to go to 20 accounts. 

My question would be:

 In the set up process I add all information which is needed: email address, full name and I add randomly created password. Why system is not able to pick up EMAIL and just send email notification straight away to user with their random password. 

This will save my and users time, I won’t need to remember which random password I set up, and it will also save New Users time, they would be able to login to the system straight away, rather then sending email to me asking for they password. 

 

Any thoughts? :) anyone else had this tiny issue 

3 replies

Corey
Forum|alt.badge.img+6
  • Speaker
  • 262 replies
  • January 6, 2025

I don’t ever set new users’ passwords when I create accounts. I choose the option to let them create it.  It automatically emails them a link to click so they can create their own password after clicking that link.

Why are you wanting to create the password for them and then send them that password, rather than letting them create it on their own? 


  • Author
  • Starter
  • 1 reply
  • January 20, 2025

Hi, thank you for the response. 

If I will add user, system doesn’t send any notification to user, until I manually go to users account settings an initiate password rest instructions, which will have a link in the email. 


Corey
Forum|alt.badge.img+6
  • Speaker
  • 262 replies
  • January 20, 2025

I have never had an issue with users getting the email telling them to click a link and create the password when I first create the user.  I leave the password field empty when creating the user, which initiates that email to them.

I would say check spam settings, but if they get an email when you initiate a password reset, I imagine spam would not let that email through but not the other one.  I don’t think having an email send to them with a password you setup for them showing in the body of the email would be very secure.  I would also imagine whatever is blocking the current initial email for them to create their own password would block that too.  

 


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings