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Map accuracy on Android vs Apple

  • 8 March 2023
  • 2 replies
  • 120 views

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Hi all,

Not sure if this is a question or an idea, but my users find that when they pin a location on an Android device then it will often shift to the nearest address, but on an apple device they can place the pin wherever needed.

This is quite important for us as we operate large locations that are often remote and dont have addresses.

Does anyone else have this issue? And if so, has anyone found a work around?

Thanks,

Ben.

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Best answer by Lincoln Gock-Young 10 March 2023, 01:15

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Hi @Ben Edwards 

Thanks for bringing this to our attention!

This definitely sounds a little odd to show an address when there shouldn’t even be one. I can definitely see the importance of this in your case so we’re keen to dive deeper and get this working for you and your users. 

We’ll contact you directly to grab some further details so we’ll be in touch.

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Hi @Ben Edwards 👋🏼 I can see that our Support Team has been in touch already, so I’ll go ahead and close this post.

Thank you for sharing the experience, and we look forward to resolving this problem for you 🙏🏼