Replies posted by Lincoln Gock-Young

5 Replies

lstocker713
lstocker713Observer
asked in Ask the community

Issue with APP and spinning circle or blank screen

Hi @lstocker713 Thanks for bringing this up! This does sound very unusual with the app hanging and freezing. We’re keen to investigate this further for you and get you up and running.I’ll have a team member reach out to grab some details off you and look into this further. Thanks again 👍

1
Lincoln Gock-Young
SafetyCulture Crew
6 months ago
christina.lord
SafetyCulture Crew
christina.lordSafetyCulture Crew

Keep the template list organized by using folders

Good Afternoon, I have move my templates into folders but the templates are still showing in the templates section. Are there scenarios where this would be the case? Hi there @dplunkett - that definitely sounds unusual and I’m keen to have the Support team look into this for you.I’ll have someone on my team reach out to you so we can dive into it more!

2266
jackihann
SafetyCulture Crew
7 months ago
Ben Edwards
Ben EdwardsStarter
asked in Ask the community

Map accuracy on Android vs Apple

Hi @Ben Edwards Thanks for bringing this to our attention!This definitely sounds a little odd to show an address when there shouldn’t even be one. I can definitely see the importance of this in your case so we’re keen to dive deeper and get this working for you and your users. We’ll contact you directly to grab some further details so we’ll be in touch.

2
jackihann
SafetyCulture Crew
1 year ago
RM-Monash
RM-MonashObserver
asked in Ask the community

Having an issue with image not loading a) whilst losing reception b) on an android device

Hi @RM-Monash I can see that we’ve opened a case for you and wanted to follow up and check if you required any further help. Let us know if you were able to resolve your issue, as we’re keen to get you up and running.Thanks

4
jackihann
SafetyCulture Crew
1 year ago
RM-Monash
RM-MonashObserver
asked in Ask the community

Having an issue with image not loading a) whilst losing reception b) on an android device

Hi @RM-Monash Thanks for bringing this to our attention. Sorry to hear about your troubles as this does sound very unusual. We definitely want to dive deeper into this and make sure you’re able to do your inspections offline.An issue of this complexity, it would be best to reach out to the Support team so we can investigate this further. As @Hojae Jung mentioned above, feel free to reach out to Support, and we will gladly assist.  

4
jackihann
SafetyCulture Crew
1 year ago
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