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Our latest Feedback from the Field report dives into the realities facing frontline workers and managers worldwide. With insights from over 10,000 responses, here’s a snapshot of what we found:

  • Job dissatisfaction is high: A staggering 78% of frontline workers are dissatisfied with some aspect of their job, citing slow responses, high pressure, and unreasonable expectations as key challenges.

  • “Us vs. Them” divide: Over half of workers feel a divide between frontline teams and management, impacting morale and productivity.

  • Outdated tools are costly: 63% of workers feel held back by inefficient tools, costing businesses billions annually.

  • Skills shortages looming: With a predicted “brain drain” on the horizon, businesses must invest in retention and training to future-proof their workforce.

From outdated tools to job frustrations—what’s your opinion on these daily challenges? Do any of these findings reflect what you see on your frontline?

Share your experience and download the full report to dive deeper.

Skill shortage - I am seeing this happening in the factory I work in. We were employee owned, and made a wide variety of designer products. There were folks here that specialized in making these products and had been doing so for 15-20 years. A few years back we got bought out by a company who didn’t offer some of the products we made to their customers. Our production on these specialized products stopped and the folks who made them left or retired as they didn’t want to do anything else. We hundreds of combined experience with that. Now unfortunately if our company decides to start producing these products again, all that “brain is drained” and I don’t know if we can ever find that brain again.

 

Even when not talking about the specialized products, and only talking in terms of the most standard product the “brain is drained”. The average years of experience for team members making standard product is less then 5 or 6 years where just a few years ago the average years of experience was easily over 10 years.

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