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Ask the community

Ask questions about the SafetyCulture platform and get support from the community.

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200 Posts

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RM-MonashObserver

asked in Ask the community

Having an issue with image not loading a) whilst losing reception b) on an android device

Hi All,not sure if it just my device, however i am having an issue with once i lose reception i.e in a carpark basement that the image i have taken will not load even though i get the green tick?is it just me or have you found a solution for this.TIA

Pascale RadfordSafetyCulture Crew

posted in Ask the community

How does your team use the "Issues" feature outside it's standard intent?

We’ve started having some teams use it to record construction defects, re-stock requirements, and turn it into an internal ticketing system for licence requests. It’s also great for collecting anonymous feedback - not just from team members, but clients and members of the public. I’m curious as to how you’ve adapted issues to develop a new process or collect information in a new way?

Duncan HeuerSafetyCulture Crew

posted in Ask the community

Use case for an asset hierarchy?

Hi community members,We often get asked by customers to who have early access to our new assets feature to develop a hierarchy for assets. Sometimes it is for a parent-child type relationship where the child is a sub-component of the parent asset (like an engine in a vehicle). Other times it seems to be more for grouping assets together. A question we have is whether the inspections and actions on a child asset also show up on the profile of the parent asset?If the answer is yes, and the child moves to a new parent, do to actions and inspections move with it and also show up on the new parent asset?Keen to hear people’s thoughts on what are the problems they have, or what they are trying to achieve when they ask for parent-child relationships on assets.

Jason BaulchStarter

posted in Ask the community

How are people using the Assets feature outside of its original intent?

Hi Everyone, I’d be interested in any feedback on how people may be using Assets outside of its original intent. As an example, I want to:identify areas/zone in the warehouse that need to be maintained in accordance with 5SMy thinking is, Assets would be a a great way of monitoring the standard, scheduling audits and tracking the progress. QR codes would be placed in the area so visiting management or anyone else can see what the area should look like and conduct an audit as necessary. Look forward to discussing.

Emma.FlynnStarter

posted in Ask the community

Any other Travel Businesses?

Hi Everyone, I was wondering if there are any other Travel businesses on here using Safety Culture? I was curious if there is anyone else like Intrepid Travel using SC, and was interested to know what you are using it for. We might be able to compare notes and help each other in the future. Let me know if you are in the Tourism Industry, would love to hear from you. Emma @ Intrepid

OllyHelper

posted in Ask the community

PDF reports vs. Web reports

Hello, thought I would start a discussion around PDF reports vs. Web reports.Which option do you prefer? Which option does your organization use? Do you also print out the PDF report? or just share the digital version?The reason I ask is, I’m trying to encourage our team members to utilise the web reports more so our company can start thinking about more environment friendly approach. This also allows our company to save printing $.Keen to hear how everyone’s using them!

Pascale RadfordSafetyCulture Crew

posted in Ask the community

How do you manage knowledge sharing in your teams?

Hi Community!I’m interested to understand how you manage SafetyCulture knowledge sharing and upskilling between teams? For example, whenever a new process or feature is adopted, how do you communicate this? Or whenever someone leaves a team or organisation, how do you make sure the SafetyCulture product and process knowledge doesn’t leave with them?A few methods my current and previous organisations have used include handover documents (often a hassle), or knowledge syncs - keen to get your thoughts!

ajriesbergSafetyCulture Crew

posted in Ask the community

What is the best way for action labels to be leveraged within my organization?

I recently saw that action labels are now available to be attached to actions - what is the best way for these to be leveraged within my organization?

asked in Ask the community

What are the differences between issues and actions?

Hey guys hoping this might be a good place to ask! The SafetyCulture app got me pretty hooked but I am way too confused what actions and issues are. I mean, I tried testing this out but they pretty much look like the same thing. Thoughts anyone🤔?

catsonStarter

asked in Ask the community

Restricting sites?

Hey all! This might be a basic question but I just can’t seem to figure it out just yet, but is there a way to restrict my users from selecting sites they’re not members of?I’ve made sure to add users to their respective sites as members, but some of them just keep selecting sites they aren’t even members of, not sure what I may be doing wrong??

posted in Ask the community

Methods to measuring risk controls with SafetyCulture

Hey everyone! Anyone got good ideas on measuring risk controls especially with this application?

OllyHelper

asked in Ask the community

Notify users or groups based on the response

I’m not too sure if this is possible on SC. Hoping to get some help…Is it possible to notify certain users depending on which response they select?

AnabelleObserver

asked in Ask the community

Adjusting seats

Hi Team, I was just wondering why I need to contact support for me to change my seat count, but I can add/remove users from my dashboard without contacting support? 🤔 Your insights are appreciated! Thanks, Team! 🍎

OllyHelper

asked in Ask the community

I have free seats for my users, but I don’t understand the 3 lifetime inspections limit?

Hey everyone, Ollie here.Some of my team members are on free seats and they said they can’t conduct inspections anymore? I checked one of your support articles and I wanted to know a bit more about the “3 lifetime inspections limit”.

ShaunwcSafetyCulture Crew

posted in Ask the community

Temperature and humidity but what else?

Automated monitoring for temperature and humidity has been around for a while at SafetyCulture. What do you think would take this to the next level? I’m interested to hear what other metrics you would be looking to automate and measure using sensors?

kuvodichSafetyCulture Crew

posted in Ask the community

For the experts - how to make sense of the information I'm collecting...

I’m curious - when are teams using SafetyCulture’s analytics to make sense of the information they’re collecting vs. working with the API and connecting to a business intelligence tool like Tableau?What kinds of reports are most impactful? and is there a world where I would potentially use both?

catsonStarter

asked in Ask the community

Why am I getting invoices sent to me? I’m not the accounts/finance person.

Hey all, I’ve been receiving monthly invoices to my mailbox for our safety culture account. I don’t think I’m supposed to see these as I am not our POC for accounts. Does anyone know why this is happening and how I can stop this?

asked in Ask the community

Is it possible to send an email to another person when an answer has been selected from an inspection?

Hello, new here!I wanted to know if it’s possible to send an email to a team member when a specific response has been chosen? I need to alert the right person with the information once an answer has been selected.

OllyHelper

posted in Ask the community

Best practices?

Hi, I’m just starting out with SafetyCulture and I was wondering if it’s possible to re-use my own PDF templates or have a look at how other companies or teams have done it? Just so I can have some sort of guidance / inspiration, instead of creating my own from scratch. Hope this makes sensss.e. Also, let me know if you have any recommendation or tips for the Template Editor.

Helping me helping you

asked in Ask the community

Issues questions??

Hi!! I am trying to change the questions for one of my issue categories and create my own but I cannot find how to do this, any ideas?Any help is appreciated 😊 Thanks!

OscarStarter

asked in Ask the community

Sites not visible

Hey guys, would you know why my sites are not showing up? Wondering if anyone else has run into this problem. 🤔

Jacob KObserver

asked in Ask the community

How do I go about deleting the custom response sets in templates?

The product is amazing! However, I’ve been using templates for quite a while now.As a result, I have accumulated a LOT of Custom Response Sets under a single template.Is there a way to delete them so I could only keep relevant ones?Thank you!

YumingHelper

asked in Ask the community

I'm trying to add colleague to SafetyCultre but they not get the invite

Can somone help? I try to add new person at my cafe to the app, but they don’t see the invite.

Simon LasloStarter

asked in Ask the community

How do I delete my SafetyCulture account?

My company told us that we’re using this new tool, SafetyCulture, so I signed up for an account to play around. I’ve since been sent an invite to my email, which I’ve used for my test account.Can I delete my account so I can use the same email for the account with my company?

The droids you're looking forHelper

asked in Ask the community

Syncing problems on the mobile app

Not sure if it’s just me, but I feel like syncing speed on the mobile app can be a bit slow. Not always, but can be annoying to deal with when I need to see the photos I took on the mobile app, on the web app.

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