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I'm using the training module to communicate a monthly safety briefing.

This month I've realized the total enrolled user numbers for 2 consecutive months are not the same (no change at organization level throughout the period).

I've investigated and determined that one month I assigned the course to a set of Groups but the next month i assigned to Sites (that i assumed had the same Users - clearly not!)

In my haste to correct this action I have reassigned a published and within date training package, to the correct Sites instead of the Groups.

No one has said they now cant access it so i assume this is acceptable technically but:

  • my reporting/dashboard still shows the previous number as if it hasn't realized new people have been added.
  • Perhaps ‘total enrollments’ actually comes from those signed-in users that click the link in my heads-up or from their homepage Agenda, and not from the back-end count of those in the Sites I assigned the course too?
  • How do i get my new total enrollments to actually reflect the total users enrolled? 

As a side note:

  • When using the Sites as an assigning method, will the system select all those within the ‘whole’ Site list?
  • If we consider this hierarchically and i select the top of the hierarchy, will all subordinate users be selected even if they arnt in that specific Site, or will it only select those in that specific group and not all the subordinate users? 
  • i.e.: if the hierarchy is: Country > State > Town > Village. If i select Country, will all those in the following parts of the Country be included, or do i need to select their specific state, town or village to include them?
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