What's new:

• File upload: Upload Excel, Word, PowerPoint, CSV, PDF, and image files into the AI Assistant so you can analyze and query your documents directly in chat.
• File generation: Generate downloadable DOCX, PDF, XLSX, and image files from chat so you can save reports, spreadsheets, and visuals to your device.
• Web and mobile access: Available on both web and mobile for all plans, so your team can work where they are.

You can now complete multi-step workflows without leaving chat. We are rolling this out gradually to ensure the best experience, so keep an eye out for it soon!

Manager Daily Briefing Prompts: 

Give me a summary of my team's performance yesterday. I want to know:

• Inspections: Who completed theirs, who didn't, and were there any flagged items or low scores I should be aware of? 

• Actions: What's overdue or due today? Who has the most outstanding items?

• Issues: Were any new issues raised? Are there any high-priority or unresolved ones?

• Scheduled work: Were any scheduled inspections missed yesterday?

Prioritise by urgency and tell me who I need to follow up with first.

Add a comment to all of Camilla’s overdue issues that are high priority that require immediate investigation and status update.

Also create a new High priority action titled "Complete Missed Scheduled Inspection — Camilla" with the description "Camilla missed a scheduled inspection yesterday. Please complete the overdue inspection as soon as possible and update this action when done." Due today. Assign it to Camilla Edwards.

Give me a preview before actioning the above so I can review.

Template Creation Prompts: 

Create a pre-start warehouse safety check template for shift managers within the warehouse. Include steps to check 

• PPE, 

• General conditions and cleanliness, 

Include an approval step to get final sign off by warehouse manager.
Keep the check to no more than 10 questions  

Remove the question [Is waste and rubbish disposed of correctly with bins not overflowing?] from section General Conditions & Cleanliness.

Add in a new section with 2 questions to check the emergency signage and fire extinguishers are all visible and accessible

Board Ready Report Prompts: 

I have a board meeting later today and I need to report on this quarter's results and how things have changed since last quarter. Can you pull what you can for me and give me suggested talking points?

Can you recommend a prompt that I can use regularly to receive these same results?

Daily Tasks Prompt:

“What are my high priority tasks for the day?”

Query Documents Prompt:

“Where is FL01 located and what is the standard operating procedure for this asset”

Can people who are not in my companies safety culture group create issues?

Can an external person, say a contractor or a customer, scan the QR code and create an issue?

Cheers

What's new:

• Code Red tab: create and send manager-initiated emergency broadcasts from the Lone Worker web app.
• Multi-channel delivery: notify workers instantly via push notification, SMS, and automated call, and target recipients by radius, group, or site.
• Response tracking: see who is safe, who needs help, and resend to non-responders in real time.

We’ve made Code Red available now — you can start using it in the Lone Worker web app today.

What's new:

• Edit schedule details: Make quick updates to title, duration, and timezone from the Assistant so schedules stay accurate with fewer steps.
• Manage schedule lifecycle: Pause, resume, end, or delete schedules with confirmation to control activity quickly and safely.
• Update assignees, sites, and assets: Change who and what is scheduled directly in the Assistant, reducing context switching.

We released this update on the web app, so you can use these schedule management features now.

I'm Cath, a Technical Writer at SafetyCulture. My job is to make sure the Help Center content around our AI Issue creation feature is actually useful, so this group is really valuable to me.

As you get hands-on with the feature, I'd love to hear from you: what's clicking, what's confusing, and what you wish was explained better. Your experience directly shapes what we document, so the more specific you can be, the better. 💡

Feel free to drop your thoughts here anytime. 🙌🏻

• Get instant summaries of inspections, incidents and site performance

• Get recommended next steps & critical observations

• Create inspections, training and reports in minutes, not hours

• Query documents for answers instead of spending time searching

So instead of spending your week processing information, you spend it on the work that actually makes a difference.

AI Issue Creation uses AI to analyse media and voice notes and automatically generate structured, high-quality issue reports - helping your team log issues faster and more consistently.

Use this space to:

• Share feedback on what's working (and what's not)

• Ask questions

• See updates as we improve the feature based on your input

Your feedback matters here. We're building this with you, not just for you.

Looking forward to the conversation in here!

We are performing scheduled system maintenance on our billing infrastructure. During this window, access to your Billing Settings will be temporarily unavailable. Please read below for more details.

Frequently Asked Questions (FAQ)

Q: What is happening?

A: We are conducting planned system maintenance on our billing infrastructure to improve our billing capability and user experience.

Q: When is the maintenance scheduled?

A: Billing admins on the account will receive communications outlining the specified maintenance period. The scheduled maintenance will commence on May 31st 2026 from 10am AEST. Billing Setting services will be restored by no later than June 3rd 2026.

Q: What features will be affected during the maintenance?

A: The following features within your Billing Settings will be unavailable:

• Viewing invoices and payment history;.

• Updating or adding new payment methods;

• Managing or changing your subscription plan (including adding or removing seats or cancelling)

• Ability to add new users, if you do not have sufficient available seats

Q: Will this maintenance affect my service usage?

A: No. This maintenance only relates to the Billing Settings section of the platform. Planned maintenance will not impact other product services. 

Q: Can I still be billed during the maintenance window?

A: Yes, if a scheduled payment is due, it will be processed securely as normal. The maintenance only affects the settings where you view or manage your billing information.

Q: What should I do if I need urgent assistance with my billing?

A: If you have an urgent billing question or need to make a change before or during the maintenance window, please contact our support team immediately at support@safetyculture.com or your account manager.

Q: Will I be notified when the maintenance is complete?

A: The in-app notifications will be removed as soon as the maintenance is successfully completed and Billing Settings are back online. We’re aiming to complete this work as quickly as possible. 

We appreciate your patience and understanding as we work to improve our services.