Hi ​@Andrew Gabb - thanks for the post! Has this improved at all for you today? We had an incident related to this, that the engineer’s worked on overnight.

Thanks,
Karen

Hi ​@Karen Starr 

Actually it seems to of. That’s great. It has been doing it for two or three weeks and really slows everything down. 

That’s great to hear, ​@Andrew Gabb! If you do encounter any further problems, please do reach back out so we can get it sorted asap.

Thanks!

Karen

Hi ​@Karen Starr  I seem to have the issue of SC buffering again. The remote guys in my team appear to have the same issue

Hi Team,

I have been having issues with buffering & lagging in Safety Culture when completing inspections via an IPad.

i don’t have any issues when using the app on my phone or accessing via desktop.

I have tried clearing the cache, deleting the app & reinstalling. My device has the latest IOS update.

i would really appreciate a solution as it has become quite frustrating trying to complete inspections on my phone.

Hi Both,

Thanks for raising this and I’m sorry to hear you are experiencing issues with the software. I will flag with my team, but I would suggest reaching out to support@safetyculture.com, as it may be a bespoke issue, whereas my team will address overarching issues.

Thanks,
Karen

Hi Karen,

Thank you for your reply.

I have reached out to Support, fingers crossed they can provide a resolution!

Thanks,

Julia

I too have similar issues when on Desktop portal.

Not all the time but a certain times of day - generally in the afternoons (UK) i try to add questions in templates or even typing in comments on inspections etc. and there appears to be a huge lag… then the screen freezes… eventually leading to having to shut down and repeat all i’ve done.

It is a pain to be fair.

Broadband fine with no issues so not that.

Dangerous Dave? Love it. 

A pain is correct

Apparently i have the best User Name on SC

Strangely my reply above took 10 minutes due to - you guessed it - buffering and freezing up